General terms and conditions of sale

These Conditions may be modified, so you must read them before placing each order.

I. Order methods, prices and product information

Users can place all their orders from the page https://app.ficha.work.

Each Ficha.Work user declares that they have full capacity to use credit cards and that said cards have sufficient funds to cover all costs resulting from the purchase of products through Ficha.Work.

By pressing the "Pay" or "Buy" or "Confirm Order" button during the purchase process, the user declares to fully and unreservedly accept all of these General Conditions of Sale.

The data recorded by Ficha.Work constitutes proof of the transactions made between Ficha.Work and its customers. Ficha.Work will confirm your order by sending an email.

The contractual information is presented in the Spanish language and will be confirmed at the latest at the time of delivery.

All taxes are included in the prices of our products, and they include shipping costs.

Ficha.Work reserves the right to modify its prices at any time, but products will be invoiced based on the rates in force at the time of order registration (subject to product availability).

When making a purchase on Ficha.Work, the user or customer declares that they have read and understood all information relating to the products purchased. This information is found on each product page and includes everything from the general description of the operation or characteristics of the product, to technical details of use and maintenance of the product for its correct operation.

II. Availability

Ficha.Work will do everything possible to satisfy all its customers in the demand for products.

In the event of product unavailability after the order has been placed, the member will be informed by email of its cancellation.

As a result of this demand, the speed of the refund to the customer's bank account will depend on the type of bank card and the conditions of each banking entity. These deadlines are further specified in the "Delivery" clause.

III. Payment

Purchases can be made by credit card (VISA, MasterCard or American Express).

The accepted bank cards are: Visa, MasterCard and American Express. The purchase price will be charged to the customer's bank account, within 1 day from the day of the order and it will be considered effective after confirmation of your agreement from the bank payment centres.

In the event that the POS (Point of Sale Terminal) reports the denial of the card, the order will be automatically cancelled, informing the customer online of said cancellation.

If you have any questions, you can write to us at ayuda@ficha.work

IV. Security

Ficha.Work is based on the leading payment gateway platform Stripe (http://stripe.com/). Stripe guarantees payment security by being PCI Compliant Level 1.

This means that the bank details entered are encrypted and transmitted securely to the payment gateway servers and are subsequently verified with the issuing bank to prevent possible fraud and abuse.

This data entry procedure is guaranteed by 256-bit SSL (Secure Sockets Layer) encryption technology, one of the most advanced and effective protection systems currently available, thanks to which no third party will have Internet access to this information relating to the bank details entered by the customer.

Only Stripe has access to the bank details linked to these payment methods. Ficha.Work does not have access to them at any time.

V. Delivery

Each time an order is to be shipped, the buyer will see an update of their order at https://app.ficha.work and will receive an email informing them that their goods have left the warehouse.

Delivery can be made throughout the day, Monday to Friday, from 8 AM to 8 PM.

The estimated delivery times announced on the website may be altered due to causes beyond the control of Ficha.Work, and are in no case binding or guaranteed dates.

The purchase order corresponding to the order will be available on Ficha.Work, once payment is confirmed, and can be viewed through the link: "Bases", from the time the email is sent. This original purchase order includes delivery costs and VAT.

Ficha.Work will ask its customers to choose the place of delivery, specifying their home, office or centre where they want the product to be delivered, where they will receive it within a timeframe that will depend on the availability of the product, as well as the transport agency.

Each delivery is considered to have been made from the moment the product is made available to the customer by the carrier, materialised by the control system used by the carrier. It is the responsibility of the recipient to check the order at the time of delivery and to make all justified reservations and claims, including the possibility of rejecting the package if it has been opened or if there are manifest signs of deterioration.

VI. Guarantee

Guarantees and after-sales services will be governed by Royal Legislative Decree 1/2007 of 16 November approving the text of the General Law for the Defence of Consumers and Users. Before making any return, you must contact Ficha.Work by email at ayuda@ficha.work indicating your order number. If any item does not work correctly or has a defect, it may be exchanged for an identical or equivalent one.

The guarantee period for products will be 1 year.

The guarantee does not include deficiencies caused by negligence, impacts, improper use or handling, unsuitable voltage, incorrect installation, or materials subject to wear from normal use. Defects resulting from not following the instructions indicated on the website are also not included in the guarantee.

The consumer must inform Ficha.Work within two months of becoming aware of the non-conformity of the product, the consumer being responsible for any damages or losses actually caused by the delay in communication.

VII. Liability, disputes and applicable legislation

The customer or buyer acknowledges knowing the data and characteristics of the products purchased, and agrees with the information provided by Ficha.Work. The customer declares that:

• They are authorised to use the account, card or payment method provided to make the purchase.
• They affirm that they know and consent to receiving the product at the location and under the conditions informed during the purchase process.
• The data provided during the process is correct and completely truthful, and that they are aware of the product information.

To contact the Ficha.Work customer service, you can do so by email at ayuda@ficha.work or through the contact form.

Ficha.Work cannot be held responsible for breach of the contract concluded in cases of force majeure, disruption or total or partial strike, in particular, of postal services and means of transport and/or communications, flood or fire. In the event of a dispute, the member will approach Ficha.Work as a priority to obtain an amicable solution.

VIII. Modification of the general conditions of sale

Ficha.Work reserves the right to modify the general conditions of sale without prior notice, being able to change, delete or add both the content and services provided through it as well as the way in which they appear presented or located on its servers.

These changes must be accepted by the User each time they make a purchase through the Ficha.Work website.

Members of Ficha.Work who do not agree with the modifications to the general conditions must notify this and, from the date on which the new version comes into force, must stop using Ficha.Work services. In the event that any of the terms of the general conditions is illegal or unenforceable, it shall be null and void and what was agreed by the parties shall apply, and in the absence thereof, what is set out in the Spanish Civil Code.